Shipping


Customers will receive a shipping notification via the email provided at checkout, including shipment tracking information.

Tailwaggers Bay® products are shipped via USPS Mail.

Please note that Tailwaggers Bay® is not liable for lost or stolen packages, and we will not be held responsible for additional shipping charges if the packages are returned to our studio due to customer absence, customer errors in addresses or package refusal.

We will not be held responsible for any incorrect addresses provided by the customer at checkout - but please note that we are able to accommodate corrections if they are caught by the customer before shipping. Please email us at info customercare@tailwaggersbay.com to provide corrected shipping details if necessary.


DOMESTIC SHIPPING

 

Orders shipped within the continental United States that are over $99.00 are shipped for free


Domestic Orders that are under 13oz. (Tees, Caps, Metal art etc.) are shipped via USPS  Mail and include a Flat Rate Shipping Fee of $5.00.

Domestic Orders that are over 13oz. (Signs, Stones etc.) are shipped via USPS  Mail and include a Flat Rate Shipping Fee of $10.00.



CANADIAN SHIPPING


Canadian Orders that are under 13oz. (Tees, Caps, Metal art etc.) are shipped via USPS  Mail and include a Flat Rate Shipping Fee of $16.00.

Domestic Orders that are over 13oz. (Signs, Stones etc.) are shipped via USPS  Mail and include a Flat Rate Shipping Fee of $36.00.


Orders to Canada are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. Any funds of this this nature are due upon receipt and are the responsibility of the customer.

Tailwaggers Bay® is not responsible for any duty/import/taxes/customs charges required by your home country's regulations.

Please note that if a package is returned as undeliverable or unclaimed, it is the customer's responsibility to follow up with the postal carrier to resolve any issues, and provide additional funds as required by your home country's regulations.


INTERNATIONAL SHIPPING

International Orders that are under 13oz. (Tees, Caps, Metal art etc.) are shipped via USPS  Mail and include a Flat Rate Shipping Fee of $24.00.

Domestic Orders that are over 13oz. (Signs, Stones etc.) are shipped via USPS  Mail and include a Flat Rate Shipping Fee of $48.00.

International Orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. Any funds of this this nature are due upon receipt and are the responsibility of the customer.

Tailwaggers Bay® is not responsible for any duty/import/taxes/customs charges required by your home country's regulations.

Please note that if a package is returned as undeliverable or unclaimed, it is the customer's responsibility to follow up with the postal carrier to resolve any issues, and provide additional funds as required by your home country's regulations.